information technology (IT) director
Title posted on CareerBeacon - Director, Executive Digital Experience
Posted on April 02, 2026 by Employer details Scotiabank
Job details
Requisition ID: 253104 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.With a focus on senior leadership (SVP+) and their support staff, the Director, Executive Digital Experience will play a key role in supporting the use and adoption of technology including mobile, collaboration and productivity tools, and enhancing the customer experience using technology. The incumbent leads dedicated teams with overall accountability for all technology requirements and support for senior executive leadership ("Executive"), Tangerine technology field support and BNS device support for Board of Directors. In addition to technology field support, the Director will also have accountability for ensuring the day-to-day AV needs in employee collaboration spaces are delivered at the highest level. This includes the deployment of new AV technology solutions, and support for live events and webcasts hosted by senior leadership.Is this role right for you?? Ensuring day to day technology deskside support is completed with a high level of efficiency and professionalism for the Bank's senior leadership and Tangerine employees. This includes executive and board meetings, leveraging the Bank's formal incident management processes? Supporting Scotiabank Executives and tangerine employees with the adoption of mobility, collaboration and productivity tools, through education and training on the benefits of technology and its application within the organization? Improving the overall awareness and usage of technology applications across the Bank by understanding Executive use cases and adapting technology capabilities to fulfill expectations? Ensuring reliability of technology for our Executives and Tangerine employees by understanding pain points and driving improvements with internal infrastructure teams and external vendors? Managing the execution of Board of Director related support requests, including device provisioning, user security controls and technology standards, associated with the access of Board material? Consistently deliver customer experience at the highest level in Scotiabank event spaces and employee collaboration rooms, by maintaining a center of AV expertise? Supporting and managing audio visual technologies and services in accordance with the Enterprise Incident Management and Change processes, and aligned to the Bank's technology standards and strategic direction? Ensuring the execution and delivery of technology initiatives and projects related to Employee Digital Experience? Providing management and leadership support for Executive Digital Experience team members, offering daily coaching and guidance, setting achievable goals, aiding development plans, and monitoring for performanceDo you have the skills that will enable you to succeed in this role?? The incumbent must hold a relevant and recognized degree or relevant proven IT experience with an emphasis on incident management, Executive end user support and Audio Visual services? The incumbent must have 10 to 15 years of IT and/or business industry work experience, which includes at least 3 years of experience of managing teams specialised in the provision of end user support and AV services/deployments. Typically requires advanced technical and business knowledge in multiple disciplines, technologies, and processes.? The incumbent must have expertise in very complex business and technical processes and their implications across the enterprise.? The incumbent must have expertise in project management disciplines/protocols.? The incumbent must have excellent written and verbal communication skills to successfully interact with Executives.What's in it for you?? Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. W- Location Toronto, ON
- Work location On site
- Salary$43.75 to $103.37HOUR hourly
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #2212382
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
Page details
- Date modified: