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user support technician

Posted on April 17, 2026 by Employer details Novagems Inc.

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Job details

  • Location Abbotsford, BCV2T 1X8
  • Work location On site
  • Salary31.00 hourly / 30 to 40 hours per week
  • Terms of employment Permanent employmentFull time
  • Starts as soon as possible
  • vacancies 2 vacancies
  • Source Job Bank #3555518

Various locations

  • Abbotsford, BC

Overview

Languages

English

Education

  • College/CEGEP

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Manage incidents

Who can apply for this job?

You can apply if you are:

  • a Canadian citizen
  • a permanent resident of Canada
  • a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2026-05-01

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

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Job market information

user support technician NOC 22221 Lower Mainland–Southwest Region
Median wage Help -
32.93 $/hour

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Median wage - Help

The median wage is the salary of a given occupation where half the workers earn more than that amount, and half earn less. This information is presented on job postings to help job seekers determine how the salary compares to the amount earned by other workers working the same job. Job Bank preferred indicating the median wage, which is less affected by extremely high or low wages, rather than the average wage which is calculated by adding up all the salaries of a group of people and then dividing that total by the number of people.

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