guest service agent
Posted on June 08, 2026 by Employer details Vittoria Hotel & Suites
Job details
* Greet guests with a welcoming smile and friendly demeanor * Perform all guest check-in and check-out procedures * Obtain or confirm guest information, assign rooms, activate and distribute keys, etc. * Collect payment for room charges and other fees * Answer phones and direct calls to appropriate personnel * Check and send emails * Make and confirm reservations * Maintain a clean and tidy work space at all times * Inform guests of hotel amenities and offerings * Be informed and up-to-date on all types of room accommodation and availability * Communicate with housekeeping and maintenance staff as necessary * Provide local information on restaurants, special sites, activities, etc. * Resolve customer complaints and problems calmly and effectively * Notify management of any serious issues that you cannot resolve * Take and deliver messages for guests * Store luggage and valuables as needed * Maintain a friendly, personable disposition * Perform various clerical tasks as needed (sorting mail, paper filing, etc.) Job Types: Full-time, Part-time, Seasonal Pay: From $17.60 per hour Benefits: * Flexible schedule Experience: * Customer service: 1 year (required) * Front desk: 1 year (preferred) * Hotel: 1 year (preferred) Language: * English (required) Work Location: In person- Location Niagara Falls, ON
- Work location On site
- Salary$17.60HOUR hourly
- Terms of employment Seasonal employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #10161262954
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