help desk technician
Posted on September 15, 2026 by Employer details VUE IT INC.
Job details
Education: College/CEGEP. Network and system administration/administrator. System, networking and LAN/WAN management/manager. Computer and information systems security/information assurance. Work setting: Relocation costs not covered by employer. Help desk. Telecommunications industry. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Computer and technology knowledge: Networking software. Networking hardware. Networking security. Servers. Desktop applications. File management software. Security software. Mail server software. TCP/IP. Wireless networks. WordPress. Transportation/travel information: Own vehicle. Willing to travel. Valid driver's licence. Travel expenses paid by employer. Work conditions and physical capabilities: Work under pressure. Handling heavy loads. Attention to detail. Ability to distinguish between colours. Combination of sitting, standing, walking. Standing for extended periods. Personal suitability: Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you available for shift or on-call work?. Are you currently a student?. Do you have experience working in this field?. Do you have the required certifications listed in the job posting?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Experience: 1 year to less than 2 years. Employment terms options: Morning. On call. Day. Overtime available. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Bonus. Mileage paid. Other benefits: Free parking available. Paid time off (volunteering or personal days).- Location 4-240040 Frontier PlRocky View, ABT1X 0N2
- Work location On site
- Salary$36.00HOUR hourly / 30 to 40 hours per week
- Terms of employment Permanent employmentFull time
- Morning, Day, On call, Overtime available, , 09:00 to 17:00
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3673247
Overview
Languages
English
Education
- College/CEGEP
- Network and system administration/administrator
- System, networking and LAN/WAN management/manager
- Computer and information systems security/information assurance
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Relocation costs not covered by employer
- Help desk
- Telecommunications industry
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
Experience and specialization
Computer and technology knowledge
- Networking software
- Networking hardware
- Networking security
- Servers
- Desktop applications
- File management software
- Security software
- Mail server software
- TCP/IP
- Wireless networks
- WordPress
Additional information
Transportation/travel information
- Own vehicle
- Willing to travel
- Valid driver's licence
- Travel expenses paid by employer
Work conditions and physical capabilities
- Work under pressure
- Handling heavy loads
- Attention to detail
- Ability to distinguish between colours
- Combination of sitting, standing, walking
- Standing for extended periods
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Bonus
- Mileage paid
Other benefits
- Free parking available
- Paid time off (volunteering or personal days)
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Advertised until
2026-10-06
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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