call centre agent - technical support
Posted on September 22, 2026 by Employer details Sonoma Online Services
Job details
Education: Secondary (high) school graduation certificate. Work setting: Help desk. Financial services industry. Financial technology. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Provide customer service. Computer and technology knowledge: Android. iOS. Internet. Desktop applications. Word processing software. Database software. MS Office. Type of experience: Call centre. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Repetitive tasks. Attention to detail. Own tools/equipment: Internet access. Personal suitability: Accurate. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Team player. Ability to multitask. Honesty. Screening questions: Do you have experience working in this field?. Do you have the equipment you need to work from home (like internet and a workspace)?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Experience: 2 years to less than 3 years. Employment terms options: To be determined. Weekend. Workplace information: Remote. Health benefits: Dental plan. Health care plan. Paramedical services coverage. Vision care benefits.- Location Remote based in Burnaby, BC
- Work location Remote
- Salary$23.00HOUR hourly / 35 to 40 hours per week
- Terms of employment Permanent employmentFull time
- Weekend, To be determined
- Starts as soon as possible
- Benefits: Health benefits
- vacancies 1 vacancy
- Source Job Bank #3677794
Overview
Languages
Bilingual
Education
- Secondary (high) school graduation certificate
Experience
2 years to less than 3 years
Remote
Work must be done remotely. There’s no office space provided.
Work setting
- Help desk
- Financial services industry
- Financial technology
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Android
- iOS
- Internet
- Desktop applications
- Word processing software
- Database software
- MS Office
Type of experience
- Call centre
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
Own tools/equipment
- Internet access
Personal suitability
- Accurate
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Team player
- Ability to multitask
- Honesty
Benefits
Health benefits
- Dental plan
- Health care plan
- Paramedical services coverage
- Vision care benefits
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Advertised until
2026-10-06
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
Remote job disclaimer: The minimum wage of this job is calculated based on the location of the employer. This might be different from the minimum wage currently offered in your province or territory.
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