Job prospects Clerk, Customer Service in the Gaspésie–Îles-de-la-Madeleine Region

Over the past few years (2022-2024), the labour market was balanced for Other customer and information services representatives in the Gaspésie–Îles-de-la-Madeleine Region. The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be Limited for other customer and information services representatives (NOC 64409) in the Gaspésie - Îles-de-la-Madeleine region for the 2025-2027 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of a few positions.
• Several positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

This occupation is evolving in line with the increasing importance placed on customer service across various industries, as companies strive to maintain or expand their market share.

However, competition from countries with low labour costs in call centres is curbing demand for local workers. The outlook for this occupation could also be diminished by using technologies that replace certain tasks, such as automated telephone answering services and online information. Furthermore, artificial intelligence will play an increasingly important role in this sector, particularly in directing calls to the appropriate agent (call routing), better optimizing resources, and supporting ongoing staff training.

Here are some key facts about other customer and information services representatives in the Gaspésie - Îles-de-la-Madeleine region:

• Approximately 520 people worked in this occupation in May 2021.
• Other customer and information services representatives mainly work in the following sectors:
  • Provincial and territorial public administration (NAICS 912): 42%
  • Retail Trade (NAICS 44-45): 12%
  • Management and Administrative Services (NAICS 55-56): 8%
  • Ambulatory health care services and hospitals (NAICS 621-622): 7%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 5%

Source Labour Market Information | Prospects Methodology